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To most people, their most important asset is their home and it is therefore important that termite protection remain a priority for every home owner. .

In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in regard to codes of practice for termite management.

The ACCC recognised by abiding by the standards set out in the Codes, pest managers that chose to be bound by the codes were also required to meet specific levels of technical experience and education in pest management clinics in order to become a signatory to the codes.



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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair transactions in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose function is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure to the benefit of Australians.

For additional questions or enquiries regarding the ACCC, please refer to their website at www.accc.gov.au. .

A code of practice sets out industry standards of conduct. They're guidelines for honest dealing between you and pest controllers and they let consumers know what businesses consent to in dealing with them. The principles of practice which have been lodged with AEPMA would be to represent the whole of industry.



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The Code has been drawn up by an expert technical committee and sets out the current best actions to take in dealing with termites. The codes of practice are often revised to ensure they are technically correct and set the best options for dealing with termites in Australia.

Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was the fact that previously, consumers were required to buy duplicates of the Australian Standards to observe the minimum requirements necessary in termite work. The codes of practice can be obtained free of charge and here are the findings can be downloaded in the AEPMA website at www.aepma.com.au.



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They can also be obtained from an accredited code of practice pest controller you simply have to ask! .

The codes set out dispute resolutions and disciplinary action which could be levied in respect of a breach of these codes. Signatories to the codes have to consent to be bound by the dispute resolution process set out in the Codes. Codes signatories should have documented consumer complaints handling procedures which comply with the Australian Standards for Complaints Handling in Organisations (ASISO 1002/206).



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Complaints which cannot be solved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .

Suspend use of the Code until the party in question can demonstrate ongoing ability to abide by the Code,

Failure to abide by the audit of the Disciplinary Committee may result in disqualification, suspension and publication of the violation on the AEPMA website.



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As an alternative to this dispute resolution process, or when a customer is dissatisfied with the manner in which a complaint is resolved, they could lodge the complaint with all the relevant consumer protection agency or court of tribunal.

A list of accredited companies which have signed up to the codes of practice are available on the AEPMA website. A listing of companies that guarantee to implement the principles of practice can be attained by obtaining a listing on www.aepma.com.au.

7) The pest control company I am proposing to deal with does not want to use the principles of best practice. In which case, how can I ensure that my job is done properly



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It's not mandatory for companies to undertake work to the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Part 1 New Building Work (2014), AS 3600.2 Part 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Component 3 Assessment Criteria for Termite Management Systems 2004.

If your pest controller is not proposing to use the Code of Practice, you need to request copies of the acceptable standards to which your work is to be conducted. These may be obtained in the pest controller you're contracting to or can be purchased from Australian Standards Why would pest control companies not want to utilize the Code of Practice.

The Code of Practice is not compulsory and a lesser standard than the Code of Practice is available via Australian Standards. You should purchase the aforementioned Standards or obtain them from your preferred pest controller in order to ensure that the job you have contracted to meets the minimum standards available under regulation.

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